FAQ’s

Q: What time do the Gates Open and Close?

A: From October to March, gate opening times are as follows: Open at 6:30 and close at 19:00. Last entry for the day is at 18:30. From April until September, times change monthly to accommodate the shorter daylight hours.

Q: Can I use the trails outside of hours?

A: No the trails are closed when the gates are closed.

Q: How much does a Day Pass cost? And do I have to book in advance for a day pass?

A: The day fee cost is N$ 50 per person or N$100 per family. Please note ‘family’ is the main member, spouse and their children under 21 years. Pensioners, 60 years and older, enter for free (please provide ID to prove the date of birth). Children under the age of 7 years enter for free. Fees can be paid in cash at the gate or using PayToday. No booking is necessary for Day Visitors.

Q: How can I become a member?

A: To become a member of IJG Trails, you must fill out an online application form and choose a membership type and payment option.

Q: Where are the entrances to IJG Trails?

A: Our main entrance is at the end of Otjivero Street in Kleine Kuppe.

Q: When is Coffee Wild open?

A: The Coffee Wild is open daily from 7:30 to 18:45 during October until March. From April until September, times change monthly to accommodate the shorter daylight hours.

Q: Are Dogs allowed at IJG Trails?

A: Yes, dogs are allowed. However, they have to be non-aggressive and well-socialised. The owner is responsible for picking up their dog poo and disposing of it in the green bins provided along the main jeep tracks. Please refer to our ‘Conduct Rules‘ under the Dog Walker section.

Q: How do pensioners renew?

A: In essence, you don’t need to renew and you can just keep using your blue pensioner card. If, however, you would like to move away from the card and also make use of a QR code you can. Go to ‘membership’ and then ‘register’ which is where you will enter your details and upload your photograph. You can then choose your ‘membership type’ which would be Pensioner. This ‘registration’ will be a once-off process and you won’t need to renew it. You can however go into your profile anytime if you need to change details such as contact number or email or any other information.

Q: Can I still pay by other means than online with a card?

A: No, this is the only accepted method of payment. Our system is now fully automated and access control is directly linked to the payment option schedule which determines if your membership is valid or not.

Q: How does the new access control work?

A: You will no longer have to carry around a card with all your details. Instead, you will have a QR code which you can download and keep on your phone or print out as a sticker and keep on your bike, car, or person (whatever format suits you). The gate guard will scan your QR code to confirm your identity and membership status.

Q: How does it work?

A: Follow the steps below:

Step 1: When you click on ‘Register’, you will create and verify your profile using your email and password. This is a one-time process.

Step 2: Log in to your newly created profile and choose a membership option.

Step 3: Proceed to make an online card payment for your selected membership option.

Step 4: Once your payment is successful, your membership or subscription will be activated.

Step 5: Download, print, or take a screenshot of your unique QR code, which will serve as your new access pass.